Shipping restrictions and practical workarounds

You’d like to place an order in our online shop, but at checkout you’re told that delivery to your chosen country isn’t possible – or you can’t find your country in the dropdown menu at all? We’ll explain what’s going on and what you can do to get your hands on our sought-after acoustic fabric anyway.


“Hello, I’m looking to purchase 2 metres of your 2.0 water repellent fabric, but I am having an error when checking out. Are you able to ship to the United States?” Messages like this reach us regularly. And indeed: we’re unfortunately unable to serve every customer everywhere in the world. The reasons for this are varied, and the implications differ depending on the destination country. Here's a quick overview:
 

Delivery within the EU

As a rule, we only ship to private customers within the European Union. However, the various national implementations of the EU Packaging Regulation have created administrative nightmares and cost traps that make it economically unviable for us to continue shipping to private customers in all EU member states.
You’ll find more detailed information in this blog post. If you’re a business customer and would like to place regular orders, please contact us directly.
 

Delivery to non-EU European countries

Iceland, Liechtenstein and Norway are members of the EFTA, but not of the EU. While there are customs agreements in place under the EFTA framework, logistics in these countries is far more complex than within the EU.
We do supply business customers with regular order volumes – but unfortunately, we cannot deliver to private individuals. If you’re a business customer, feel free to get in touch directly. 

Deliveries outside Europe

Outside Europe, we only deliver to business customers.
Private customers in Australia, New Zealand and the Pacific region can order through our distribution partner in Australia.
 

The wide-open back door

For all private and business customers in countries to which we unfortunately cannot ship directly – or only with certain restrictions – there is a remarkably simple workaround. It requires no minimum order value, very little effort, and no complicated logistics: simply use a parcel forwarding service. This allows you to provide a German delivery address and neatly bypass all the restrictions described above. Numerous companies offer parcel forwarding from Germany to destinations abroad, whether Hungary, Portugal, the UK, the U.S., or virtually anywhere else.

The only important point is that you arrange the parcel forwarding service before placing your order with us. You will receive a customer number or reference code, which must be included as part of your delivery address in our shop so that your parcel can be correctly identified and forwarded.

Business customers should be aware that using a parcel forwarding service automatically means that German VAT will be charged, because the order is initially a domestic German delivery, which is only forwarded abroad afterwards. For that reason, we are unable to supply the goods VAT-free as an intra-Community or export transaction. Any VAT refund must be claimed from the tax authorities in the destination country or, within the European Union, through the applicable VAT refund procedure.

Private customers, on the other hand, benefit directly from Germany's comparatively low VAT rate. If we are unable to deliver directly to your country, it may also be worth considering whether you have family members, friends or business partners in one of the countries we do serve. They can arrange parcel forwarding on your behalf at no additional cost by placing the order with us and forwarding the parcel to you once they have received it. Incidentally, the only addresses that matter for processing your order are the billing and delivery addresses. You are still welcome to pay yourself using any of the payment methods available in our online shop.