Often, the issue doesn't lie with our online shop but with certain national debit cards. Many banks issue debit cards that work seamlessly within their home country but may have limitations abroad or for online transactions. We've particularly noticed this with customers from France, Italy, and the Netherlands.
The Classic Case: The French Carte Bleue
Payment service providers we, like many international online shops, rely on often don't support certain national debit cards. Supporting them would require specific technical setups and agreements with national banks.Take the Carte Bleue (CB) in France, for example. It's prevalent in nearly every household and closely tied to the national banking system. While some CBs are co-branded with international credit cards like Visa or Mastercard, many are primarily national debit cards. These often lack essential features for international online payments, such as a Card Verification Code (CVC/CVV). Additionally, security mechanisms like Visa Secure or Mastercard Identity Check might not be properly implemented or activated.
Card payments usually work smoothly in our online shop. However, some debit cards might unexpectedly encounter issues.
Missing Activation Often Blocks Online Payments
Another hurdle: some banks, for security reasons, block online payments by default or require individual approvals for certain transactions. This means your card might need to be activated for online use via an app, a phone call, or through online banking. This can be confusing, especially when you're trying to make an immediate purchase from an online shop outside your home country.Payment Options We Offer
We prioritize user-friendly and secure payment processing. That's why we offer a variety of payment methods to cater to diverse needs. You can choose from:- Credit Card
- PayPal
- Google Pay
- Apple Pay
Our online shop offers a variety of payment options. A PayPal account isn't necessary for the "via PayPal" options.
Do I Need a PayPal Account to Pay?
Clear answer: No! Even if you see "via PayPal" in the selection menu for credit card payments, Apple Pay, Google Pay, or direct debit, it doesn't mean you need a PayPal account. PayPal acts as our payment service provider, forwarding your payment to us within minutes.What If No Online Payment Works?
In rare cases, all online payment methods might be unavailable due to technical issues with our payment service providers. Such temporary outages are usually short-lived. We collaborate with our partners to resolve these issues promptly. If you encounter this, please try again later.If it still doesn't work, you can always opt for advance payment via bank transfer. Customers nearby can also choose to pick up the goods directly from us and pay in cash.