It’s more important than you may think.
Is your order from our online shop already on its way to you? If so, you will have received a dispatch notification with a tracking number by e-mail. Use this number to actively track your consignment. It's worth it!
We occasionally receive emails and phone calls from customers asking us for help with problems with the delivery of their consignment. With a few exceptions, there is unfortunately very little we can do in such cases. How the parcel service providers organise their processes is completely beyond our control, especially outside Germany. Nevertheless, customers of akustikstoff.com have an effective means of ensuring problem-free delivery of their order in advance.
Here we explain how this works in detail. But first, let's take a look at the cause of the vast majority of problems. This makes it easier to set the right course.
Delivery staff under stress
The days when several delivery attempts were made before a consignment was returned to the sender as undeliverable are over. Today, all shipping service providers are surprisingly quick to return a consignment due to a tiny address error, a missing lock code for a building or simply because the reception desk in an office building is still closed.
You can also say goodbye to the hope that delivery staff will actually call a telephone number indicated on the consignment or even contact the recipient by e-mail or text message. In our experience, an existing telephone number is only used for express consignments. In all other cases, the delivery staff, who are often completely overloaded anyway, are only interested in getting the parcel out of their trolley, which is jammed with far too many Amazon parcels, as quickly as possible. They have no time for anything else.
Do not expect any notifications
After one delivery attempt, parcels are now often deposited at a depot (UPS Access Point, post office, parcel shop, etc.) for collection. And under no circumstances does a corresponding notification always end up in the letterbox. In the worst case scenario, the eagerly awaited loudspeaker material is returned to us without comment after around 10 days in the depot.
Similarly, more and more often a delivery is simply made somewhere on a property or in the immediate neighbourhood. Here, too, the necessary message to the recipient is sometimes missing. The parcel is then booked as "delivered" in the parcel service's system, but it is sometimes difficult to find out where it is or the parcel cannot be collected promptly. This is particularly annoying for business customers who are urgently waiting for the cover fabric to keep their production running.
In addition, the vast majority of parcel services are still permitted to use "contactless delivery" without a signature to protect against Covid-19. This makes it all the more complicated to trace who ultimately received the parcel in individual cases.
How to keep an eye on your consignment at all times
If you are aware of these backgrounds, you can ensure that your shipment from Speaker Cloth.com arrives at the desired destination on time and reliably. We do everything we can to make this possible. A particularly important point here is that we always send all deliveries as trackable consignments with a consignment number.
Customers who order via our online shop automatically receive a tracking number by email with a link to click on. This allows the parcel to be tracked directly by the parcel service provider. You can then see at a glance where your parcel is currently located and can usually also call up all the delivery address details stored by the parcel service.
Actively enable smooth delivery
Firstly, check this address data for accuracy and completeness. If you discover an error, please contact the parcel service provider immediately to correct it. In most cases, this can be done directly online, although some providers require you to create a customer account first.
Then take a look at the planned delivery date. Ideally, you should arrange for someone to be at the specified delivery address on this date to accept the consignment. However, it can of course happen that this is not possible. You can then inform the parcel service provider in advance of an alternative delivery date or an alternative delivery address, or you can issue a one-off drop-off authorisation for a specific location.
From time to time, we also hear of cases in which the deliverers shorten a route over several floors by taking the parcel straight to a depot for collection. This is not nice, but unfortunately it happens more frequently, especially in cities. With the help of consignment tracking, however, you can find out immediately whether your consignment has been made available for collection at a depot near you.
As you can see, the consignment number you receive with the dispatch confirmation is the key to a smooth delivery. Take advantage of this opportunity!
Always stay on the ball
It is very important to follow the shipment closely until you receive it. This is because the vast majority of problems occur during dispatch or delivery. With shipment tracking, you always know whether the shipment is still on its way or has already been delivered, deposited in a depot or delivered to another address. Proof of delivery with the relevant details is usually also provided for this purpose. These can help you to obtain possession of your parcel as quickly as possible.
Please remember: time is running when the parcel is deposited in a depot! If the parcel is not collected within a maximum period of two weeks (or less), it will be returned to the sender. This is not nice for either side, because you then have no loudspeaker material and we are charged the exorbitant return postage. That doesn't have to be the case.
Check your spam folder
If you have placed an order with us and are waiting for delivery, please also regularly check the spam folder of your e-mail programme. Every now and then an e-mail from akustikstoff.com is mistakenly categorised as spam.
In particular, if you do not appear to have received an order confirmation after placing an online order, it is advisable to check your spam folder. It is highly likely that you will find the order confirmation there, and the dispatch confirmation generated by our shop system with the consignment number will also end up there.
The simple remedy for future cases: put the domain akustikstoff.com on your whitelist. You can do this without hesitation, as we do not send any advertising emails. Prevent problems when ordering Please check the following simple points before sending your online order. Then you have already done a lot to ensure fast and smooth
delivery of your parcel:
- Did you enter your e-mail address correctly and without errors when placing your order?
- Is the shipping address provided correct, complete and error-free?
- If you are ordering via Paypal Express: is your correct delivery address stored with Paypal?
- Have you entered your telephone number for queries? A telephone number is always required for express shipments, but it can also be extremely helpful in other cases.
- Do you have a clearly labelled doorbell with the name given in the shipping address or a company sign? If not, delivery is unlikely to be successful.
- Is your letterbox easy to find and clearly labelled? This is the only way the parcel carrier can leave you a message if necessary.
Note additional information from Shipcloud
We process almost all consignments via our service provider Shipcloud. Our customers therefore also receive a message from Shipcloud if the parcel service provider reports problems with the shipment. If you receive such an email, please contact the relevant parcel service immediately to resolve the issue. Please remember that contacting us is not helpful. We do not have any information beyond tracking and tracing and are not authorised to act on your behalf. We can only help you in the event of a lost parcel or a complete misdelivery.
We occasionally receive emails and phone calls from customers asking us for help with problems with the delivery of their consignment. With a few exceptions, there is unfortunately very little we can do in such cases. How the parcel service providers organise their processes is completely beyond our control, especially outside Germany. Nevertheless, customers of akustikstoff.com have an effective means of ensuring problem-free delivery of their order in advance.
Here we explain how this works in detail. But first, let's take a look at the cause of the vast majority of problems. This makes it easier to set the right course.
Delivery staff under stress
The days when several delivery attempts were made before a consignment was returned to the sender as undeliverable are over. Today, all shipping service providers are surprisingly quick to return a consignment due to a tiny address error, a missing lock code for a building or simply because the reception desk in an office building is still closed.
You can also say goodbye to the hope that delivery staff will actually call a telephone number indicated on the consignment or even contact the recipient by e-mail or text message. In our experience, an existing telephone number is only used for express consignments. In all other cases, the delivery staff, who are often completely overloaded anyway, are only interested in getting the parcel out of their trolley, which is jammed with far too many Amazon parcels, as quickly as possible. They have no time for anything else.
Do not expect any notifications
After one delivery attempt, parcels are now often deposited at a depot (UPS Access Point, post office, parcel shop, etc.) for collection. And under no circumstances does a corresponding notification always end up in the letterbox. In the worst case scenario, the eagerly awaited loudspeaker material is returned to us without comment after around 10 days in the depot.
Similarly, more and more often a delivery is simply made somewhere on a property or in the immediate neighbourhood. Here, too, the necessary message to the recipient is sometimes missing. The parcel is then booked as "delivered" in the parcel service's system, but it is sometimes difficult to find out where it is or the parcel cannot be collected promptly. This is particularly annoying for business customers who are urgently waiting for the cover fabric to keep their production running.
In addition, the vast majority of parcel services are still permitted to use "contactless delivery" without a signature to protect against Covid-19. This makes it all the more complicated to trace who ultimately received the parcel in individual cases.
How to keep an eye on your consignment at all times
If you are aware of these backgrounds, you can ensure that your shipment from Speaker Cloth.com arrives at the desired destination on time and reliably. We do everything we can to make this possible. A particularly important point here is that we always send all deliveries as trackable consignments with a consignment number.
Customers who order via our online shop automatically receive a tracking number by email with a link to click on. This allows the parcel to be tracked directly by the parcel service provider. You can then see at a glance where your parcel is currently located and can usually also call up all the delivery address details stored by the parcel service.
Actively enable smooth delivery
Firstly, check this address data for accuracy and completeness. If you discover an error, please contact the parcel service provider immediately to correct it. In most cases, this can be done directly online, although some providers require you to create a customer account first.
Then take a look at the planned delivery date. Ideally, you should arrange for someone to be at the specified delivery address on this date to accept the consignment. However, it can of course happen that this is not possible. You can then inform the parcel service provider in advance of an alternative delivery date or an alternative delivery address, or you can issue a one-off drop-off authorisation for a specific location.
From time to time, we also hear of cases in which the deliverers shorten a route over several floors by taking the parcel straight to a depot for collection. This is not nice, but unfortunately it happens more frequently, especially in cities. With the help of consignment tracking, however, you can find out immediately whether your consignment has been made available for collection at a depot near you.
As you can see, the consignment number you receive with the dispatch confirmation is the key to a smooth delivery. Take advantage of this opportunity!
Always stay on the ball
It is very important to follow the shipment closely until you receive it. This is because the vast majority of problems occur during dispatch or delivery. With shipment tracking, you always know whether the shipment is still on its way or has already been delivered, deposited in a depot or delivered to another address. Proof of delivery with the relevant details is usually also provided for this purpose. These can help you to obtain possession of your parcel as quickly as possible.
Please remember: time is running when the parcel is deposited in a depot! If the parcel is not collected within a maximum period of two weeks (or less), it will be returned to the sender. This is not nice for either side, because you then have no loudspeaker material and we are charged the exorbitant return postage. That doesn't have to be the case.
Check your spam folder
If you have placed an order with us and are waiting for delivery, please also regularly check the spam folder of your e-mail programme. Every now and then an e-mail from akustikstoff.com is mistakenly categorised as spam.
In particular, if you do not appear to have received an order confirmation after placing an online order, it is advisable to check your spam folder. It is highly likely that you will find the order confirmation there, and the dispatch confirmation generated by our shop system with the consignment number will also end up there.
The simple remedy for future cases: put the domain akustikstoff.com on your whitelist. You can do this without hesitation, as we do not send any advertising emails. Prevent problems when ordering Please check the following simple points before sending your online order. Then you have already done a lot to ensure fast and smooth
delivery of your parcel:
- Did you enter your e-mail address correctly and without errors when placing your order?
- Is the shipping address provided correct, complete and error-free?
- If you are ordering via Paypal Express: is your correct delivery address stored with Paypal?
- Have you entered your telephone number for queries? A telephone number is always required for express shipments, but it can also be extremely helpful in other cases.
- Do you have a clearly labelled doorbell with the name given in the shipping address or a company sign? If not, delivery is unlikely to be successful.
- Is your letterbox easy to find and clearly labelled? This is the only way the parcel carrier can leave you a message if necessary.
Note additional information from Shipcloud
We process almost all consignments via our service provider Shipcloud. Our customers therefore also receive a message from Shipcloud if the parcel service provider reports problems with the shipment. If you receive such an email, please contact the relevant parcel service immediately to resolve the issue. Please remember that contacting us is not helpful. We do not have any information beyond tracking and tracing and are not authorised to act on your behalf. We can only help you in the event of a lost parcel or a complete misdelivery.